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Quantitative Research

Computer-Assisted Telephone Interview (CATI)

Centralized telephone interviews using CATI system – interviewers call respondents from a call center with structured scripts.

Suitable for quick surveys, tracking, QC callbacks. Output: dataset + 100% audio.

Suitable for
Monthly/quarterly tracking studies customer satisfaction surveys (CSAT/NPS) quick polls on political opinion data verification callbacks B2B decision maker surveys
Output
  • Dataset + 100% audio recordings
  • real-time dashboard
  • quota monitoring
  • disposition report
  • automated cleansing
Categories
CATI, Tracking Study
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